Killing hold periods
1 minute read

Daniel Burrows writes about the feature of some call centres whereas if all operators are busy, it gives the caller the option of being called back. He’d like the nice twist of being able to enter his phone number on a web page and then be called back so he doesn’t actually have to call, then wait.

I’m not sure where Daniel lives, but I’m happy to report that this practice is quite common here in Norway, so it might well be on its way to whatever companies are local to Daniel.

Also, why does bloglines link to the completely wrong place on dburrow’s posts? It links to,1999:blog-$blah rather than the real URL.

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